Delete Your B-Cart Account

This page explains how to delete your account for the B-Cart app (iPhone, iPad and Android) and B-Cart on the web. B-Cart is run by B-Cart Technology Pty Limited (ABN 91 651 520 802).

How to Request Deletion

In the app

1. Open the B-Cart app and sign in.
2. Tap Home, then the settings (cog) icon.
3. Tap Account, then Delete my account.
4. Confirm. You'll be signed out, and we'll email you to confirm we've received the request.

By email

If you can't use the app, email support@b-cart.com.au from the email address on your B-Cart account with the subject "Delete my account". We may ask you to confirm it's you before we delete anything.

What Happens Next

We delete your account within 30 days of your request. Until then you can email support@b-cart.com.au to cancel it.

What we delete

• Your sign-in (email address and password).
• Your profile: your name, email address and phone number.
• Your app settings and preferences.

What we keep, and why

• Your organisation's business records. Orders, invoices, payments, credits, customer records and proof-of-delivery records you created belong to the business you work for, not to your personal account. They stay in that business's B-Cart account. Your name may remain on those records as the person who created them.
• Records the law requires us to keep. Australian tax law requires business records to be kept for five years.
• Crash reports. Technical crash reports from the app (which contain your user ID but not your name or contact details) are deleted automatically after 30 days.

Signing out of the app removes your organisation's data and your sign-in from that phone or tablet. A short technical log (IDs, counts and error codes, no names or contact details) stays on the device to help our support team, until you uninstall the app.

If You're a Customer of a Business That Uses B-Cart

Your details (for example your name, phone number and delivery address) are held for that business. Please contact the business first; we'll help them action your request.

Closing a Whole Organisation

Deleting your account doesn't close the business's B-Cart account. If you're the owner and want to close the organisation and delete its data, email support@b-cart.com.au.

Questions

Email support@b-cart.com.au. Read our privacy policy.